Refund & cancellation
Before dispatch
Contact support@pikaboi.in as soon as possible with your order number. We will try to cancel an order before dispatch. Once dispatched, cancellation may not be possible.
Damaged, incorrect or missing items
Send your order number, a description and clear photos within 48 hours of delivery. We may replace the affected item or issue an appropriate refund after review.
Advance + COD orders
For orders placed with Advance + COD, the advance amount is non-refundable after order confirmation. The remaining balance is collected by COD at delivery. If an order cannot be fulfilled because of a PIKABOI-side issue, contact support so we can review the case.
Payment refunds
Approved online-payment refunds are initiated through the payment channel used for the order. Bank or payment-provider processing times may vary. COD refunds, where approved, will be arranged after customer verification.
Perishable food
Because pickles are food products, change-of-mind returns are generally not accepted after delivery. This does not limit your rights for damaged, incorrect or materially defective products.
Delivery issues
Keep your phone reachable and provide a complete address. Re-delivery or refund options may depend on the delivery status and the cause of the issue.
Contact
Email support@pikaboi.in with your order number.